Refund policy

1. Introduction

Welcome to Nuvexior. We want you to have a positive and convenient shopping experience when purchasing coffee tables from our online store. This Return & Refund Policy explains the conditions for requesting a return, the process for reviewing return requests, and how eligible refunds are handled.

At Nuvexior, we aim to treat our customers fairly and provide clear information about our return and refund procedures.

By placing an order through our website, you acknowledge this policy, subject to your rights under applicable consumer protection laws.

2. Return and Refund Window

Nuvexior provides a return and refund window of 14 business days, subject to the applicable eligibility conditions described in this policy.

If you are not satisfied with your purchase or believe that your order qualifies for a return, please contact our customer support team within the applicable return window for instructions.

We recommend contacting us as soon as possible if you receive a damaged, defective, or incorrect product.

Nothing in this policy limits any mandatory return, refund, cancellation, or other consumer rights that may apply under applicable law.

3. Eligibility for Returns

To help us review your request efficiently, returned products should generally meet the following conditions, subject to applicable law:

• The return request is submitted within the applicable 14-business-day window.

• The product can be identified as an item purchased from Nuvexior.

• The product's condition and the reason for the return are clearly explained.

• Relevant photographs or other supporting information are provided when reasonably requested.

• The customer follows the return instructions provided by our support team.

Because coffee tables are furniture items, we encourage customers to inspect the product carefully after delivery and contact us promptly if an issue is discovered.

Eligibility will be assessed according to the circumstances of the request, the applicable policy, and any legal rights available to the customer.

4. Damaged, Defective, or Incorrect Products

At Nuvexior, we want customers to receive the products they ordered in the expected condition.

If your coffee table arrives damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible.

When contacting our support team, please provide:

• Your order number.

• Your name and contact information.

• A description of the issue.

• Clear photographs of the product and packaging, where available.

Our team will review the information and explain the appropriate next steps. Depending on the circumstances and applicable law, an eligible resolution may include a return, replacement, refund, or another appropriate remedy.

Please retain the product and its packaging until you receive instructions, where reasonably possible.

5. How to Request a Return

If you would like to return an order purchased from Nuvexior, please follow these steps.

Step 1: Contact Our Support Team

Email us at jeeali5422@gmail.com or call +1 405-254-4979. Include your order number and explain why you would like to return the product.

Step 2: Provide Relevant Information

Our team may request photographs, product details, or other reasonable information to assess your request.

Step 3: Wait for Return Instructions

Please wait for our response before sending a product back. We will explain the applicable return procedure and provide any available return instructions.

Step 4: Prepare the Product

Where reasonably possible, prepare the product for return using suitable packaging to help prevent additional damage during transportation.

Step 5: Return Review

Once the returned product or supporting information has been reviewed, we will communicate the outcome and any applicable next steps.

Please do not send returns to our business address unless our support team has confirmed that this is the appropriate return destination.

6. Return Shipping Costs

Nuvexior offers free shipping under its standard shipping arrangements. However, the treatment of return shipping costs may depend on the reason for the return and the applicable legal requirements.

If an item arrives damaged, defective, or incorrect, please contact us before arranging a return so that we can explain the available procedure.

For other return requests, our support team will clarify any applicable return shipping arrangements before you proceed.

Nothing in this section requires a customer to pay return costs where applicable law requires the seller to cover them.

7. Refund Processing Time

Once a refund has been approved, Nuvexior aims to process it within 3 business days.

This is our standard refund processing target. The time required for a refund to be completed may vary depending on the circumstances and the arrangements used to issue it.

We will communicate any relevant information about the approved refund and its processing where appropriate.

The 3-business-day processing target begins after the refund has been approved, not necessarily when the initial return request is submitted.

8. Cash on Delivery Refunds

Nuvexior currently accepts Cash on Delivery (COD) only.

Because payment is collected at delivery rather than through an online card transaction, customers requesting an approved refund should contact our support team for instructions on the applicable refund arrangement.

Depending on the circumstances, we may need to confirm relevant order details and obtain the information reasonably necessary to arrange the refund.

Customers should provide accurate information when communicating with our support team. We will explain the next steps after reviewing the request.

9. Exchanges and Replacements

If your coffee table arrives damaged, defective, or incorrect, please contact Nuvexior to discuss the available options.

Depending on product availability, the circumstances of the issue, and applicable law, a replacement or another suitable resolution may be available.

We cannot guarantee that every product will be available for exchange or replacement at all times. If a replacement is unavailable, we will explain the appropriate alternatives.

Any applicable statutory rights remain unaffected by this section.

10. Order Cancellations

If you need to cancel an order, please contact Nuvexior as soon as possible after placing it.

Cancellation requests depend on the order's processing and shipping status. We will make reasonable efforts to accommodate eligible requests before dispatch, but cancellation may not be possible once an order has been shipped.

Any cancellation, return, or refund will be handled in accordance with our policies and applicable consumer protection laws.

For additional information, please review our Terms & Conditions.

11. Non-Returnable Items and Exceptions

Some returns may be subject to specific restrictions, depending on the product, its condition, the reason for the return, and applicable law.

If any particular item is subject to a return restriction, that restriction should be clearly communicated to customers before purchase where required.

Nothing in this policy excludes a return or refund for a damaged, defective, misdescribed, or otherwise non-conforming product where a remedy is required by applicable law.

Please contact Nuvexior if you are uncertain whether your purchase qualifies for a return.

12. Incorrect or Incomplete Return Information

To help us review your request, please provide accurate order details and respond to reasonable requests for additional information.

Incomplete information may delay our assessment while we seek clarification.

If you believe that your request has been incorrectly assessed, please contact our customer support team and explain your concern so that we can review the matter.

13. Our Commitment to Customers

At Nuvexior, we aim to handle return and refund requests professionally, fairly, and consistently.

We understand that furniture purchases are important decisions, and we want our customers to have clear information about the options available when a problem arises.

Our team will make reasonable efforts to review requests promptly, explain the applicable process, and communicate the outcome.

14. Contact Us

If you have questions about this Return & Refund Policy or need help with a return, refund, damaged product, or order cancellation, please contact Nuvexior using the details below.

Trade Name: Nuvexior
Phone Number: +1 405-254-4979
Email Address: jeeali5422@gmail.com
Business Address: 2501 W Memorial Rd, Oklahoma City, OK 73134, United States

Please include your order number when contacting us about an existing purchase so that we can identify your order and assist you more efficiently.

15. Policy Updates

Nuvexior may update this Return & Refund Policy when necessary to reflect changes in our procedures, services, or legal obligations.

Any revised version will be published on this page with an updated revision date. Changes will be applied subject to applicable law and will not remove rights that customers have already acquired.

We encourage customers to review this policy periodically.

16. Final Statement

Thank you for choosing Nuvexior for your coffee table purchase. We appreciate your business and strive to provide a clear, convenient, and customer-focused shopping experience.

If you need assistance with a return or refund, please contact our support team. We will do our best to guide you through the applicable process in accordance with this policy and the laws that protect your rights.